Casino Nova Scotia
1. Introduction
This privacy policy explains how personal information connected with Casino Nova Scotia may be collected, used, stored and shared. Casino Nova Scotia has locations in Halifax and Sydney and is operated by Great Canadian Entertainment on behalf of Nova Scotia Gaming.
Information collected for gaming purposes is handled under the applicable requirements of Nova Scotia Gaming and other relevant privacy and gaming laws. Information collected for other Great Canadian Entertainment services is handled under Great Canadian's privacy policy and applicable Canadian privacy legislation.
This policy also covers personal information connected with online gambling, including information provided when registering for an online gaming account, verifying identity, making transactions or using online gaming services.
2. Information Collected During a Visit
Personal information can be collected when you visit Casino Nova Scotia, join Player's Club, enter a promotion, contact customer service or use the casino's website.
This may include:
- Identity details: name, date of birth and government-issued identification details
- Contact information: residential address, email address and telephone number
- Security information: photographs, video surveillance images and vehicle licence plate details
- Player information: transaction and playing history associated with rewards or gaming activity
- Service information: information connected with food, beverage and other services used at the property
- Website information: IP address, browser type, device information, pages visited and referring website
- Online gaming information: registration details, account activity, deposits, withdrawals, gaming history and verification information
Great Canadian states that gaming-related personal information is collected on behalf of its provincial Crown partners, including Nova Scotia Gaming.
3. Player's Club Information
When you join Player's Club, information such as your name, address, email address, telephone number, gender, date of birth and the type of government identification provided may be collected.
This information is used to administer the rewards programme, provide eligible rewards and communicate with members about Player's Club offers. Great Canadian also states that personal information may be used to customise rewards according to demographic information.
A Player's Club membership can be cancelled by speaking with a Guest Services representative.
Player's Club information relates to the land-based Casino Nova Scotia loyalty programme and should not be confused with information connected with an online gambling account.
4. How Information Is Used
Personal information may be used for several purposes connected with Casino Nova Scotia, including:
- Security: investigating incidents, monitoring suspicious activity and enforcing casino access restrictions
- Gaming compliance: meeting legal and regulatory requirements applying to casino operations
- Player's Club: administering rewards and member communications
- Promotions: managing contests, registrations and promotional offers
- Marketing: providing relevant products, services and offers where permitted
- Customer service: answering questions, handling complaints and resolving disputes
- Research: evaluating services and conducting customer or responsible-gaming research
- Website operation: maintaining security, analysing traffic and improving online services
- Online gaming: managing registrations, verifying players, processing transactions and maintaining gaming accounts
Great Canadian states that personal information will only be used for appropriate purposes and disclosed purposes to which the individual has consented, subject to situations permitted by applicable law.
5. Casino Security and Surveillance
Security is an important part of casino operations. Casino Nova Scotia may use video surveillance, photographs and other security information to monitor activity on or around the property.
Great Canadian states that this information can be used when investigating security incidents, potentially illegal or suspicious activity, access restrictions and matters reported to law enforcement. Hand and fingerprint scan technology may also be used to restrict access.
Surveillance notices are displayed at properties, and entering the premises can constitute implied consent where permitted by applicable law.
Online gaming accounts may also be subject to security checks and identity verification designed to protect players, accounts and gaming systems.
6. Cookies and Website Tracking
The Casino Nova Scotia and Great Canadian websites may collect technical information when you browse them. This can include your visit date and time, browser type, device information, internet service provider, referring website, pages requested and IP address.
Cookies and similar technologies may be used for website functionality, security, analytics and advertising.
Online gaming websites and platforms may also use cookies, device information and similar technologies to maintain account sessions, provide gaming functionality, improve security and understand how users interact with online services.
Visitors who do not agree with certain data collection can adjust their cookie preferences or stop using the relevant website.
7. Analytics and Advertising
Great Canadian currently states that its websites use Google Analytics to analyse how visitors use its online services.
It also uses Meta Pixel to help optimise advertising, understand website traffic and measure marketing campaigns.
These services use cookies or similar technologies to collect information about online activity. Great Canadian provides information about Google's and Meta's own privacy practices within its privacy statement.
Online gaming services may use similar analytics and advertising technologies in accordance with their applicable privacy policies.
8. Marketing Communications
Great Canadian may use personal information such as name, address, email address, date of birth, gender, transaction history and playing history for marketing and advertising purposes.
Marketing can include relevant offers, communications and digital advertising. Great Canadian states that gambling inducements, bonuses and credits are only communicated where the recipient has actively opted in to receive those marketing materials.
Online gaming promotions and communications may also be based on account activity, preferences and eligibility, subject to applicable requirements and player consent.
You can withdraw marketing consent by contacting privacy@greatcanadian.com, contacting customer service at a Great Canadian property or using the unsubscribe option provided in an electronic message.
9. Sharing of Information
Personal information may be disclosed with consent or where permitted or required by applicable law.
Depending on the circumstances, information can be shared with:
- Nova Scotia Gaming and other authorised government bodies
- Great Canadian affiliates and subsidiaries
- Service providers performing services for Great Canadian
- Gaming regulators and other regulatory bodies
- Law enforcement agencies investigating potentially illegal activity
- Payment, technology and other service providers involved in online gaming services
- Other parties where disclosure is required or permitted by law
Great Canadian states that it does not sell personal information to third parties without consent. Service providers receiving information are provided with the information needed to perform their services and are subject to arrangements intended to protect its security and confidentiality.
10. How Personal Information Is Protected
Great Canadian says it uses reasonable physical, technical and organisational safeguards to protect personal information from unauthorised access, collection, use or disclosure.
Measures described in its privacy statement include employee privacy training, privacy impact assessments, firewalls, anti-malware protection, physical data-centre controls and technical access controls.
Online gaming accounts may also use additional security measures for account access, identity verification, payments and gaming activity.
Access to personal information is restricted to people who have a legitimate business need for it. Great Canadian also notes that no transmission from systems or services outside its control can be guaranteed completely secure.
11. How Long Is Information Kept?
Personal information is retained for as long as necessary for the purposes identified in the privacy statement, subject to legal and regulatory retention requirements.
Gaming-related information may have additional retention requirements because Great Canadian collects certain information on behalf of Nova Scotia Gaming. Information subject to a formal access request may also need to be retained while applicable review or appeal processes remain available.
Online gaming information may also be retained for the period required to administer accounts, process transactions, meet regulatory obligations, resolve disputes and comply with applicable legal requirements.
12. Your Privacy Rights
Depending on the applicable law and the type of information involved, you may request access to personal information held by Great Canadian or ask for inaccurate information to be corrected.
Requests should provide enough detail for Great Canadian to identify the relevant records. The company states that it generally responds to access requests within 30 days, unless an extension is permitted by applicable law.
Requests can be sent to:
- Great Canadian Entertainment
- Chief Privacy Officer
- 39 Wynford Drive
- North York, ON M3C 3K5
- Telephone: 604-303-1000
- Email: privacy@greatcanadian.com
13. Privacy and Nova Scotia Gaming
Some personal information connected with gaming is collected by Great Canadian Entertainment on behalf of Nova Scotia Gaming rather than solely for Great Canadian's own business purposes.
Great Canadian's privacy statement identifies the Nova Scotia Gaming Corporation Privacy Officer for questions concerning the Crown partner's privacy practices:
- Telephone: 902-424-1988
- Address: P.O. Box 1501, Halifax, NS B3J 2Y3
Nova Scotia Gaming's own privacy requirements apply to information collected under its authority.
14. Children's Privacy
Casino Nova Scotia is a 19+ gaming venue, and Great Canadian's privacy statement says it does not knowingly collect personal information from individuals under 18 for its specified programmes, including accounts, loyalty rewards, contests and promotions.
Separate casino-entry requirements in Nova Scotia set the minimum age for entering or accessing a casino at 19.
Online gambling is also restricted to eligible players who meet the applicable age and registration requirements.
15. Third-Party Websites
Casino Nova Scotia and Great Canadian websites may contain links to external websites.
Those sites operate under their own privacy policies and data-handling practices. Great Canadian states that it is not responsible for the privacy practices or content of third-party websites, so check the relevant privacy policy before submitting personal information.
The same applies when accessing an online gaming service through a separate website or mobile platform. Players should review the privacy policy of the service before creating an account or providing personal information.
16. Changes to This Privacy Policy
Great Canadian may modify its privacy statement from time to time. Changes become effective when the revised statement is posted on its website.
Where significant changes require additional notice under applicable privacy legislation, Great Canadian states that it will provide more prominent notification.
Online gaming privacy terms may also be updated when account features, services or regulatory requirements change.
17. Privacy Questions and Complaints
Questions about Great Canadian's collection, use or protection of personal information can be directed to the Chief Privacy Officer at privacy@greatcanadian.com.
If a privacy concern is not resolved, the Great Canadian privacy statement identifies the Office of the Information and Privacy Commissioner for Nova Scotia as the relevant provincial privacy regulator:
- Office of the Information and Privacy Commissioner of Nova Scotia
- Box 181
- Halifax, NS B3J 2M4
- Email: oipcns@novascotia.ca